Patient Experience & Scheduling Specialist

Bowen Center; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Bowen Health seeks a Patient Services Representative to enhance the patient experience during visits. You will greet patients, assist with admission and check-in, review insurance eligibility, discuss financial responsibilities, and schedule appointments.

Responsibilities include collecting co-pays, managing cash, and supporting clinical staff as needed. This role requires professionalism, strong communication, and reliable attendance consistent with 8am-5pm (4 days) and 10am-7pm (1 day) hours.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year office experience; healthcare customer service preferred.
• Must have valid license/insurance? (Not required)
• Background checks required.

Responsibilities

• Greet and educate patients through admission and check-in.
• Verify patient information and schedule appointments.
• Explain insurance benefits and financial responsibilities.
• Answer calls and direct accordingly.
• Manage daily appointment and clinical schedules.
• Handle cash receipts and reconcile daily cash drawer.
• Cross-train with county staff when needed.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Office experience

Scheduling

Cash handling

Education

High School Diploma or GED

Tools

Microsoft Office

EHR systems

Phone systems

Job description

Bowen Health seeks a Patient Services Representative to enhance the patient experience during visits. You will greet patients, assist with admission and check-in, review insurance eligibility, discuss financial responsibilities, and schedule appointments.

Responsibilities include collecting co-pays, managing cash, and supporting clinical staff as needed. This role requires professionalism, strong communication, and reliable attendance consistent with 8am-5pm (4 days) and 10am-7pm (1 day) hours.