Patient Service Representative

Bowen Health; Fort Wayne (IN); On-site; USD 34,000 - 42,000; Full time

Job summary

Bowen Health in Fort Wayne, IN is seeking a Patient Services Representative to enhance the patient experience during their visit. You will assist with admission and check-in, verify insurance information, and explain financial responsibilities while coordinating with clinical staff.

This role requires at least a high school diploma, one year of office experience (healthcare customer service preferred), and a valid driver's license.

Qualifications

• Education: High School Diploma or GED required.
• Experience: Minimum of one (1) year experience in an office setting; Experience in Healthcare Customer Service preferred.
• Certificate or Professional License: No Certificates or Professional License required.
• Valid driver’s license and active auto insurance coverage.
• Satisfactory results from criminal and driving record background checks.
• Demonstrate professionalism and deliver exceptional patient experience and customer service.

Responsibilities

• Greeting, educating, and instructing patients through admission and check‑in process.
• Verify patient information and check‑in for scheduled appointments.
• Notify patients of insurance benefits and financial responsibilities.
• Answer telephone and direct calls appropriately.
• Manage clinical schedules and assist clinical staff as needed.
• Monitor account balances, payment plans, and collection reports.
• Crosstrain with county patient services staff and help cover county offices when requested.
• Perform cash handling responsibilities and daily reconciliation of cash drawer.
• Other duties as assigned.

Skills

Customer service

Office experience

Healthcare knowledge

Education

High School Diploma or GED

Job description

The Patient Services Representative is responsible for enhancing the patient’s overall experience during their visit. The Representative will work directly with patients to assist with the admission and check‑in process, review insurance eligibility and financial responsibilities, and schedule appointments. The Representative will be responsible for collecting any patient co‑pays or outstanding balances. The Representative will also need to complete other tasks that contribute to the day‑to‑day functions of the office. The hours are 8am-5pm (4 days a week) and 10am-7pm (1 day a week).

Duties/Responsibilities:

Below are the primary duties and essential functions of an employee in this position. While not all tasks may be performed by every employee in this role, all employees are expected to perform related tasks as needed. These essential functions must be performed with or without reasonable accommodation.

• Greeting, educating, and instructing patients through admission and check‑in process.
• Verify patient information and check‑in for scheduled appointments.
• Notify patients of insurance benefits and financial responsibilities.
• Answer telephone and direct calls appropriately.
• Manage clinical schedules and assist clinical staff as needed.
• Monitor account balances, payment plans, and collection reports.
• Crosstrain with county patient services staff and help cover county offices when requested.
• Perform cash handling responsibilities and daily reconciliation of cash drawer.
• Other duties as assigned.

Required Qualifications:

• Education: High School Diploma or GED required.
• Experience: Minimum of one (1) year experience in an office setting; Experience in Healthcare Customer Service preferred.
• Certificate or Professional License: No Certificates or Professional License required.
• Valid driver’s license and active auto insurance coverage.
• Satisfactory results from criminal and driving record background checks.
• General Employee Duties and Expectations:
• Demonstrate professionalism and deliver exceptional patient experience and customer service.
• Maintain professional boundaries with patients, colleagues, and others, ensuring respectful and appropriate interactions.

Physical Requirements:

• Occupational Exposure Risk Classification: The normal work routine involves minimal exposure to blood, body fluids or tissues.
• The normal work routine has a minimal ergonomic risk for repetitive motion impairment.
• The position may require a minimal amount of physical exertion (bending, lifting, twisting) in thework area.

Promise of Equal Opportunity and Fostering a Fair and Respectful Workplace:

Bowen Health is an equal opportunity employer committed to fostering an inclusive, diverse and respectful workplace. We comply with all applicable laws, including the ADA and OSHA regulations, and provide reasonable accommodations for qualified individuals with disabilities. Safety is a priority for all employees.

Bowen Health prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or other protected statuses. Bowen Health is dedicated to creating opportunities for all employees to thrive and support our mission of compassionate care.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.