24/7 Front Desk & Access Specialist

Bowen Health; Indiana, United States, Northern America, Americas; Hybrid; USD 35,000 - 47,000; Full time

Job summary

Bowen Health operates a 24/7 facility with 12-hour shifts and a focus on a positive patient experience for registration, utilization review, discharge planning, and administrative support in a psychiatric hospital system.

The Patient Access Specialist will manage front desk duties, check-in/out for patients, coordinate with departments for patient arrivals, gather documents for registration, assist with accessing coverage, and support authorization and billing processes.

Qualifications

• Education: High School Diploma or GED required.
• Associate’s Degree or higher in a business or healthcare-related field preferred.
• Experience: Prefer two (2) years of office and financial experience.
• Certificate in Revenue Cycle or Utilization Management preferred.
• Navigator license preferred.
• Valid driver’s license and active auto insurance coverage.
• Background checks required.

Responsibilities

• Provide consistent, friendly, and professional presence at the front desk.
• Assist all patients, visitors, and contractors to check-in and out of the building.
• Communicate with staff in all departments about arrival and departures of patients, visitors, and contractors.
• Register, check-in, and schedule patients for services.
• Gather required insurance, identification, legal documentation, and consents for registration into programs.
• Support patients with accessing healthcare coverage.
• Assist with monitoring patient charts for complete and thorough documentation needed for the authorization and billing process.
• Submit documentation to insurance providers for authorization of services.
• Other duties as assigned.

Education

High School Diploma or GED

Associate’s Degree or higher in a business or healthcare-related field

Job description

Bowen Health operates a 24/7 facility with 12-hour shifts and a focus on a positive patient experience for registration, utilization review, discharge planning, and administrative support in a psychiatric hospital system.

The Patient Access Specialist will manage front desk duties, check-in/out for patients, coordinate with departments for patient arrivals, gather documents for registration, assist with accessing coverage, and support authorization and billing processes.