Patient Experience & Front Desk Associate

Bowen Health; Fort Wayne (IN); Vor Ort; USD 34.000 - 42.000; Vollzeit

Zusammenfassung

Bowen Health in Fort Wayne, IN is seeking a Patient Services Representative to enhance the patient experience during their visit. You will assist with admission and check-in, verify insurance information, and explain financial responsibilities while coordinating with clinical staff.

This role requires at least a high school diploma, one year of office experience (healthcare customer service preferred), and a valid driver's license.

Qualifikationen

• Education: High School Diploma or GED required.
• Experience: Minimum of one (1) year experience in an office setting; Experience in Healthcare Customer Service preferred.
• Certificate or Professional License: No Certificates or Professional License required.
• Valid driver’s license and active auto insurance coverage.
• Satisfactory results from criminal and driving record background checks.
• Demonstrate professionalism and deliver exceptional patient experience and customer service.

Aufgaben

• Greeting, educating, and instructing patients through admission and check‑in process.
• Verify patient information and check‑in for scheduled appointments.
• Notify patients of insurance benefits and financial responsibilities.
• Answer telephone and direct calls appropriately.
• Manage clinical schedules and assist clinical staff as needed.
• Monitor account balances, payment plans, and collection reports.
• Crosstrain with county patient services staff and help cover county offices when requested.
• Perform cash handling responsibilities and daily reconciliation of cash drawer.
• Other duties as assigned.

Kenntnisse

Customer service

Office experience

Healthcare knowledge

Ausbildung

High School Diploma or GED

Jobbeschreibung

Bowen Health in Fort Wayne, IN is seeking a Patient Services Representative to enhance the patient experience during their visit. You will assist with admission and check-in, verify insurance information, and explain financial responsibilities while coordinating with clinical staff.

This role requires at least a high school diploma, one year of office experience (healthcare customer service preferred), and a valid driver's license.