Patient Experience & Scheduling Specialist

Priority Dispatch Corp.; Dubuque, Northern (IA, KY); Hybrid; USD 23,000 - 28,000; Full time

Job summary

Crescent Community Health Center in Dubuque, IA is hiring a Patient Services Representative to provide exceptional patient support. The role handles scheduling, inquiries, and ensures smooth clinic operations within a compassionate, patient-centered environment.

The ideal candidate will have a high school diploma, 1–2 years in healthcare or customer service, and familiarity with EMR systems. This is a full-time, on-site position offering competitive wages and benefits.

Qualifications

• High school diploma or equivalent required.
• Associate degree or healthcare certification preferred.
• Experience in a healthcare setting is advantageous.
• Familiarity with EMR systems highly desirable.
• Experience in a community health center environment advantageous.

Responsibilities

• Greet patients and visitors in a welcoming, professional manner.
• Schedule and manage patient appointments.
• Answer calls and respond to inquiries promptly.
• Maintain patient records and ensure confidentiality.
• Assist with registration, verify insurance, and update details.
• Collaborate with staff to support clinic operations and billing.

Skills

Interpersonal skills

Communication

Customer service

Attention to detail

Multitasking

Professionalism

Education

High School Diploma or GED

Associate degree or healthcare certification

Tools

EMR systems

Job description

Crescent Community Health Center in Dubuque, IA is hiring a Patient Services Representative to provide exceptional patient support. The role handles scheduling, inquiries, and ensures smooth clinic operations within a compassionate, patient-centered environment.

The ideal candidate will have a high school diploma, 1–2 years in healthcare or customer service, and familiarity with EMR systems. This is a full-time, on-site position offering competitive wages and benefits.