Healthcare Front Desk & Scheduling Specialist

Medical Associates; Dubuque (IA); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Pay raises at least annually

Top rated health insurance

401k with immediate matching

Flexible Paid Time Off Program

Life insurance and disability coverage

Job summary

A healthcare provider in Dubuque is seeking a Customer Service Representative to manage patient appointments, insurance coverage, and provide excellent customer service. Ideal candidates will have a high school diploma or GED and some experience in a similar role. The position offers rotating shifts, a pay rate starting at $17+ per hour, and a comprehensive benefits package including health insurance, 401k matching, and paid time off.

Qualifications

• Required 3 months to 1 year of similar or related experience.
• Interpersonal skills such as courtesy, tact, and diplomacy are essential.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers and check in patients for appointments.
• Set up new insurance coverage and collect payments.
• Schedule appointments following department protocols.
• Provide instructions to patients and maintain effective relationships.

Skills

Customer service skills

Ability to multi-task

General computer knowledge

Proficient keyboarding skills

Cash handling experience

Education

High school diploma or GED

Job description

A healthcare provider in Dubuque is seeking a Customer Service Representative to manage patient appointments, insurance coverage, and provide excellent customer service. Ideal candidates will have a high school diploma or GED and some experience in a similar role. The position offers rotating shifts, a pay rate starting at $17+ per hour, and a comprehensive benefits package including health insurance, 401k matching, and paid time off.