Patient Experience & Scheduling Specialist

Rochester Hearing and Speech; City of Rochester (NY); On-site; USD 26,000 - 28,000; Full time

Job summary

Rochester Hearing & Speech Center seeks a Patient Care Coordinator to deliver front-line administrative and patient support services. You will assist with access, scheduling, registration, insurance verification, and billing readiness, while ensuring HIPAA compliance and a positive patient-family experience.

The role involves collaboration with providers and internal departments, handling multiple priorities in a fast-paced healthcare setting and supporting RHSC locations as needed.

Qualifications

• High School Diploma or GED required.
• Experience in healthcare, medical office, clinic, or customer service environment preferred.
• Experience with scheduling, insurance verification, patient registration, or electronic medical records preferred.
• Strong communication, customer service, and organizational skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Proficiency with Microsoft Office and electronic systems.
• Ability to maintain professionalism, confidentiality, sound judgment, and composure in a fast-paced healthcare environment.
• This position requires frequent interaction with patients, families, providers, referral sources, community stakeholders, and coworkers.

Responsibilities

• Answer multi-line phones and assist patients, families, and community partners in a professional and courteous manner.
• Schedule appointments accurately, including provider, service type, location, and timing.
• Verify patient demographics, insurance coverage, referrals, prescriptions, authorizations, and other required documentation prior to service delivery.
• Support patient registration, intake, check-in, and check-out processes.
• Collect payments and maintain accurate payment records per procedures.
• Maintain accurate patient information within EMR and scheduling systems.
• Support documentation and administrative requirements for billing and reimbursement.
• Identify and communicate issues that may impact patient care or billing.
• Handle mail, faxes, scanning, email, and office deliveries efficiently.
• Assist patients, families, providers, and staff with administrative questions and service coordination needs.
• Order office supplies and maintain related records as assigned.
• Provide administrative support across RHSC locations as needed.

Skills

Communication skills

Scheduling

HIPAA compliance

Customer service

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Electronic Medical Records

Job description

Rochester Hearing & Speech Center seeks a Patient Care Coordinator to deliver front-line administrative and patient support services. You will assist with access, scheduling, registration, insurance verification, and billing readiness, while ensuring HIPAA compliance and a positive patient-family experience.

The role involves collaboration with providers and internal departments, handling multiple priorities in a fast-paced healthcare setting and supporting RHSC locations as needed.