Patient Experience & Scheduling Specialist

Midwest Refuah Health Center; Chicago (IL); On-site; USD 29,000 - 36,000; Full time

Job summary

Midwest Refuah Health Center in Chicago, IL is hiring a Patient Service Representative (PSR) to be the first impression for patients and visitors. The PSR will provide exceptional customer service, assist with patient access, schedule appointments, and maintain accurate demographic and insurance information in the EHR.

The role requires strong communication skills, ability to multitask in a fast-paced healthcare setting, and a high school diploma.

Qualifications

• Outstanding customer service and interpersonal skills.
• Ability to interact professionally with diverse patient populations.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency including scheduling systems, EHR, MS Office and email.
• Knowledge of HIPAA and patient confidentiality requirements.

Responsibilities

• Greet patients and visitors in person and by telephone.
• Schedule, confirm, reschedule, and cancel appointments.
• Respond to patient communications via phone, portal messages, and email.
• Provide exceptional customer service and maintain a positive patient experience.
• Register new patients in the EHR.
• Provide health center orientation and information to new patients and families.
• Verify and update patient demographic, insurance, and eligibility information.
• Collect co-pays and balances per organizational policies.
• Assist patients with insurance questions and basic billing inquiries.
• Participate in daily or departmental huddles and meetings.
• Support patient outreach initiatives, reminders, and recall campaigns.
• Maintain communication with providers and staff for coordinated care.
• Monitor patient flow and communicate scheduling delays.
• Assist patients with barriers to care by connecting resources.
• Maintain a clean, organized front desk area.
• Assist with inventory of office supplies and forms.
• Open, sort, and distribute mail; report facility concerns as needed.
• Participate in emergency response procedures.

Skills

Customer service

Communication

Organizational skills

Multitasking

Tech proficiency

HIPAA knowledge

Teamwork

Education

High School Diploma

Tools

EHR systems

Scheduling systems

Microsoft Office

Email

Job description

Midwest Refuah Health Center in Chicago, IL is hiring a Patient Service Representative (PSR) to be the first impression for patients and visitors. The PSR will provide exceptional customer service, assist with patient access, schedule appointments, and maintain accurate demographic and insurance information in the EHR.

The role requires strong communication skills, ability to multitask in a fast-paced healthcare setting, and a high school diploma.