Patient Experience Coordinator (Front Desk & Scheduling)

Endeavor-Health; Naperville (IL); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Premium pay

Career growth opportunities

Medical and dental options

Tuition reimbursement

Free parking

Wellness program savings

Health Savings Account options

Retirement options with company match

PTO and holidays

Community involvement opportunities

Job summary

Endeavor Health seeks a Patient Service Representative (PSR) to join our front desk team at two Illinois locations. You will answer calls, schedule appointments, greet patients, register new patients in EPIC, and coordinate tests with physicians across locations.

Ideal candidates have a High School Diploma or GED, proficient keyboard and computer skills, and a valid driver’s license for off-site locations. Prior healthcare or office experience is preferred, and bilingual Spanish is a plus.

Qualifications

• High School Diploma or GED required.
• Proficient keyboard and computer skills.
• Valid driver's license if off-site duties.
• Prior healthcare or office experience preferred.
• Bilingual Spanish helpful, but not required.

Responsibilities

• Answers incoming calls and schedules appointments.
• Greets patients and registers new patients in EPIC.
• Schedules laboratory and diagnostic tests as requested.
• Verifies insurance eligibility and interprets benefits.
• Processes patient charges and records payments.
• Performs clinic set-up and general office support.

Skills

Keyboard skills

Computer literacy

Phone etiquette

Customer service

Spanish helpful

Education

High School Diploma or GED

Tools

EPIC

Insurance verification systems

Job description

Endeavor Health seeks a Patient Service Representative (PSR) to join our front desk team at two Illinois locations. You will answer calls, schedule appointments, greet patients, register new patients in EPIC, and coordinate tests with physicians across locations.

Ideal candidates have a High School Diploma or GED, proficient keyboard and computer skills, and a valid driver’s license for off-site locations. Prior healthcare or office experience is preferred, and bilingual Spanish is a plus.