Patient Experience & Scheduling Specialist

Cardiovascular Institute of the South; Baton Rouge (LA); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Disability insurance

Life insurance

Training resources

Merit-based increases

Company events

EAP

Job summary

Cardiovascular Institute of the South seeks a friendly front desk professional to manage patient check-in/out, scheduling, and payments. You will support clinical and billing teams with accurate documentation and serve as the first point of contact, ensuring a welcoming environment for patients.

The role requires a high school diploma or higher and strong communication skills, with knowledge of scheduling, billing, and insurance processes preferred.

Qualifications

• High school diploma or higher.
• Strong communication and customer service skills.
• Knowledge of patient scheduling, billing, and insurance processes preferred.
• Ability to learn computerized medical office systems.
• Friendly, organized, and dependable with a patient-centered approach.

Responsibilities

• Perform front-desk duties such as patient check-in/out, appointment scheduling, and handling payments and medical records.
• Serve as the first point of contact for patients, ensuring a professional and welcoming environment.
• Support clinical and billing teams with accurate administrative and clerical documentation.
• Ensure smooth patient flow by efficiently managing appointments, follow-ups, and no-shows.
• Maintain HIPAA privacy and security standards while handling sensitive patient data.

Skills

Customer service

Communication

HIPAA compliance

Education

High School or better

Tools

Medical office software

Job description

Cardiovascular Institute of the South seeks a friendly front desk professional to manage patient check-in/out, scheduling, and payments. You will support clinical and billing teams with accurate documentation and serve as the first point of contact, ensuring a welcoming environment for patients.

The role requires a high school diploma or higher and strong communication skills, with knowledge of scheduling, billing, and insurance processes preferred.