Patient Experience & Scheduling Specialist

Paylocity; Newnan, Northern (GA, KY); Hybrid; USD 20,664,000 - 26,174,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k w/ Match

Generous PTO

Job summary

Ascend Medical is seeking a Front Desk Specialist to be the first point of contact for patients and visitors. You will manage scheduling, registration, insurance verification, intake documentation, and calendar coordination for providers.

As part of a patient-centered team, you’ll ensure a welcoming, confidential, and efficient experience while supporting billing and administrative operations. This entry-level role emphasizes accuracy and high-quality customer service.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office applications.
• Ability to maintain confidentiality and professionalism.
• One or more years of healthcare or customer service experience (preferred).
• Experience with scheduling, insurance verification, and patient registration processes (preferred).

Responsibilities

• Book telehealth appointments, triage patients virtually, and record patient interview, history and chief complaint using Ascend’s EMR.
• Facilitate telehealth consultations, ensure equipment is operable, orient patients to technology, and coordinate between provider and patient.
• Prepare patients for examinations and arrange referrals for routine screenings; assist physicians with exams.
• Work with the Care Coordinator to ensure care plans and follow-ups are in place.
• Organize inbound/outbound communications (calls, chats, emails) and route to appropriate team members.

Skills

Customer service

Communication

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Ascend Medical is seeking a Front Desk Specialist to be the first point of contact for patients and visitors. You will manage scheduling, registration, insurance verification, intake documentation, and calendar coordination for providers.

As part of a patient-centered team, you’ll ensure a welcoming, confidential, and efficient experience while supporting billing and administrative operations. This entry-level role emphasizes accuracy and high-quality customer service.