Patient Experience Coordinator | Epic-Certified Admin Pro

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 26,000 - 43,000; Full time

Job summary

Johns Hopkins Medicine is seeking a Patient Service Coordinator to handle all administrative aspects of the patient encounter, ensuring a smooth, welcoming experience for every patient. You will assist patients in navigating scheduling, registration and billing processes using automated systems, and maintain accurate patient information to support accurate encounters.

The role requires a high school diploma, strong English, and the ability to work under deadlines.

Qualifications

• High school diploma or equivalent required.
• Knowledge of business, insurance and/or medical terminology; strong English spelling and grammar.
• Ability to interact successfully with the public and manage deadlines under pressure.
• Proficient PC operation and data entry with accuracy targets.
• EPIC certification within 90 days; medical terminology certification or equivalent coursework within first year.

Responsibilities

• Handle all administrative (non-clinical) tasks of the patient encounter.
• Assist patients to achieve the Ideal Patient Encounter.
• Maintain accurate patient information to facilitate the encounter.
• Provide friendly, courteous assistance to every patient.
• Utilize scheduling, registration and billing systems to expedite tasks.

Skills

Typing speed 30 wpm

Data entry 5000-7000 keystrokes

PC applications

Interpersonal skills

Public interaction

Education

High school diploma or equivalent

Tools

EPIC

Job description

Johns Hopkins Medicine is seeking a Patient Service Coordinator to handle all administrative aspects of the patient encounter, ensuring a smooth, welcoming experience for every patient. You will assist patients in navigating scheduling, registration and billing processes using automated systems, and maintain accurate patient information to support accurate encounters.

The role requires a high school diploma, strong English, and the ability to work under deadlines.