Patient Services Coordinator III — Front Desk & Scheduling

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 26,000 - 43,000; Full time

Job summary

Johns Hopkins Medicine is seeking a Patient Service Coordinator to manage all administrative aspects of the patient encounter, ensuring a positive and professional experience. You will maintain accurate patient information and navigate scheduling, registration, and billing systems with proficiency.

The role requires high school education, strong English, exceptional interpersonal skills, and proficiency with PC applications; EPIC certification within 90 days and medical terminology knowledge are

Qualifications

• High school diploma or equivalent.
• Knowledge of business, insurance and/or medical terminology and an excellent command of English grammar and spelling.
• Typing 30 wpm; data entry 5000-7000 keystrokes with ≤10% error rate; following directions with 80% success rate.
• Ability to operate PCs and PC applications.
• EPIC certification required within 90 days.
• Medical terminology certification required or must pass JHH medical terminology assessment with grade of 70% within first year of employment to maintain position.

Responsibilities

• Handle all administrative aspects of the patient encounter.
• Assist each patient to achieve the Ideal Patient Encounter.
• Maintain accurate patient information to facilitate the encounter.
• Provide friendly, courteous assistance to every patient to ensure a positive, professional experience.
• Proficient on appropriate computer systems (scheduling, registration, billing).

Skills

Typing 30 wpm

Data entry accuracy

Interpersonal skills

Customer service

English grammar

Computer proficiency

Education

High school diploma or equivalent

Tools

EPIC certification

Job description

Johns Hopkins Medicine is seeking a Patient Service Coordinator to manage all administrative aspects of the patient encounter, ensuring a positive and professional experience. You will maintain accurate patient information and navigate scheduling, registration, and billing systems with proficiency.

The role requires high school education, strong English, exceptional interpersonal skills, and proficiency with PC applications; EPIC certification within 90 days and medical terminology knowledge are