Patient Experience & Scheduling Specialist

FYZICAL Therapy & Balance Centers; Alpharetta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

FYZICAL Therapy & Balance Centers in Alpharetta, GA, is seeking a Customer Service Representative to be the first point of contact for patients and families. You will handle scheduling, data collection, and communications between patients and clinicians in a fast-paced, supportive environment.

As part of a growing practice, you will contribute to efficient operations, verify insurance details, log reports, and assist with billing communications while delivering compassionate service to patients

Qualifications

• High school diploma or equivalent.
• Valid driver's license and reliable transportation.
• Excellent communication and multitasking skills.
• Compassionate and patient-focused.

Responsibilities

• Handle patient scheduling, appointments, and multi-line phone.
• Gather new patient data and track referrals.
• Disseminate information between patients and physicians.
• Verify insurance and collect copayments.
• Send and log reports to doctors.
• Coordinate evaluations, re-evaluations, reminders, and cancellations.
• Manage mail and communications with billing.
• Serve as patient liaison and answer questions.
• Coordinate with office manager on scheduling.

Skills

Great communicator

Multitasker

Detail-oriented

Empathetic toward people in pain

Positive attitude

Reliable transportation

Education

High school diploma or GED

Job description

FYZICAL Therapy & Balance Centers in Alpharetta, GA, is seeking a Customer Service Representative to be the first point of contact for patients and families. You will handle scheduling, data collection, and communications between patients and clinicians in a fast-paced, supportive environment.

As part of a growing practice, you will contribute to efficient operations, verify insurance details, log reports, and assist with billing communications while delivering compassionate service to patients