Customer Service Representative Job

FYZICAL Therapy & Balance Centers; Cumming (GA); On-site; USD 32,000 - 44,000; Full time

Job summary

FYZICAL Therapy & Balance Centers is seeking a Client Care Specialist in Cumming, GA to be the first contact for patients and keep the clinic running smoothly. You will greet patients, schedule appointments, verify benefits, coordinate referrals, answer phones, and support therapists in delivering outstanding care.

Experience in a medical office is preferred and familiarity with Prompt EMR or outpatient physical therapy is a strong plus.

Qualifications

• High school diploma or GED required.
• Valid driver’s license and reliable transportation.
• Strong communication, interpersonal, and customer service skills.
• Excellent organizational skills with the ability to multitask and manage competing priorities.
• Strong attention to detail and accuracy.
• Positive attitude, strong work ethic, and high level of professionalism and integrity.
• Compassionate, empathetic, and committed to providing exceptional service to patients experiencing pain or mobility challenges.
• Proficient in working independently and collaboratively in a fast-paced clinical environment.

Responsibilities

• Manage a multi‑line phone system and serve as the primary point of contact for patients, physicians, and referral sources.
• Schedule new patient evaluations, follow‑up visits, re‑evaluations, cancellations, and appointment reminders while coordinating clinician schedules.
• Collect and maintain new patient intake information and track referrals from physicians and other providers.
• Verify insurance eligibility and benefits, monitor authorized visits, collect patient payments and copayments, and process insurance‑related documentation.
• Prepare, transmit, and maintain logs of clinical reports and documentation sent to referring physicians.
• Receive, sort, and distribute incoming mail, including Explanation of Benefits (EOBs), and forward billing documentation to the billing company.
• Coordinate communication among patients, clinicians, and office management to ensure efficient daily clinic operations.
• Respond to patient inquiries, provide scheduling and treatment information, and serve as a patient liaison to deliver excellent customer service.

Skills

Strong communication

Interpersonal skills

Customer service

Education

High school diploma or GED

Job description

Customer Service Representative Job – Cumming, GA 173585

Why You’ll Love This Job

If you enjoy helping people, thrive in a fast‑paced environment, and take pride in creating an exceptional patient experience, we’d love to meet you.

About the Role

As our Client Care Specialist, you’ll be the first point of contact for our patients and play a key role in keeping our clinic running smoothly. You’ll greet patients, schedule appointments, verify insurance benefits, coordinate referrals and authorizations, answer phones, and support our therapists in delivering outstanding care.

We’re a growing outpatient physical therapy clinic focused on helping people restore mobility, improve balance, and get back to the lives they love. Every member of our team contributes to that mission, and we’re looking for someone who is organized, compassionate, and enjoys solving problems.

Experience in a medical office is preferred. Experience with Prompt EMR, insurance verification, prior authorizations, or outpatient physical therapy is a strong plus.

Responsibilities

• Manage a multi‑line phone system and serve as the primary point of contact for patients, physicians, and referral sources.
• Schedule new patient evaluations, follow‑up visits, re‑evaluations, cancellations, and appointment reminders while coordinating clinician schedules.
• Collect and maintain new patient intake information and track referrals from physicians and other providers.
• Verify insurance eligibility and benefits, monitor authorized visits, collect patient payments and copayments, and process insurance‑related documentation.
• Prepare, transmit, and maintain logs of clinical reports and documentation sent to referring physicians.
• Receive, sort, and distribute incoming mail, including Explanation of Benefits (EOBs), and forward billing documentation to the billing company.
• Coordinate communication among patients, clinicians, and office management to ensure efficient daily clinic operations.
• Respond to patient inquiries, provide scheduling and treatment information, and serve as a patient liaison to deliver excellent customer service.

Skills & Qualifications

• High school diploma or GED required.
• Valid driver’s license and reliable transportation.
• Strong communication, interpersonal, and customer service skills.
• Excellent organizational skills with the ability to multitask and manage competing priorities.
• Strong attention to detail and accuracy.
• Positive attitude, strong work ethic, and high level of professionalism and integrity.
• Compassionate, empathetic, and committed to providing exceptional service to patients experiencing pain or mobility challenges.
• Proficient in working independently and collaboratively in a fast‑paced clinical environment.

Apply today to join the team at one of the many independently owned and operated FYZICAL franchise locations across the nation. Members of the FYZICAL Family radiate excitement and enthusiasm for the future because our franchise model is transforming an industry dominated by hospitals and corporations. From all across the nation—in large cities, rural communities, and small towns—FYZICAL teams are achieving amazing results for their patients and careers.