Customer Service Representative Job

FYZICAL Therapy & Balance Centers; Roswell (GA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Advancement opportunities

Continuing education

Supportive team environment

Job summary

A leading physical therapy center in Roswell, GA, is seeking a Customer Service Representative to join their dedicated team. This role involves handling patient scheduling and communication, verifying insurance, and assisting with various administrative tasks. Ideal candidates should have strong communication skills and a passion for helping others. The center offers opportunities for career advancement and ongoing education in a supportive environment. Apply today to be part of this innovative facility!

Qualifications

• Experience in handling patient scheduling and appointments.
• Ability to gather and manage new patient data effectively.
• Strong communication skills to liaise between patients and physicians.

Responsibilities

• Handle patient scheduling and appointments across a multi-phone line.
• Disseminate information and assist with patient inquiries.
• Collect and manage insurance payments and verification.

Skills

Patient scheduling

Data gathering

Communication with physicians

Insurance verification

Multi-phone line handling

Job description

Customer Service Representative Job – Roswell, GA 163756

Why You'll Love This Job

If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Roswell GA, that is a perfect fit for you!

As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.

This excellent opportunity will not last long! Apply for FYZICAL's Customer Service Representative job opening today!

Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Customer Service Representative position in Roswell, GA!

We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting‑edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.

Start down your exciting career path today by applying for our Customer Service Representative job opening!

Responsibilities

• Handle patient scheduling, appointments, multi‑phone line
• Gather new patient data; keep track of all patient referrals
• Disseminate information to patients; act as a go‑between for patients and physicians
• Send and keep a log of all reports sent to doctors
• Collect all payments; insurance verification
• Collect/open mail; distribute mail to proper areas/people
• Send benefits paperwork to billing companies
• Handle all scheduling and ensuing communication
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Schedule patients; coordinate evaluations, re‑evaluations, appointment reminders and cancellations
• Collect new patient intake information; track all clinic referrals
• Fax reports to physicians; keep a log of incoming reports
• Verify insurance and track insurance‑covered visits; take copayments
• Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
• Communicate with the office manager and clinicians about scheduling/patient arrival

Skills & Qualifications

• Handle patient scheduling, appointments, multi‑phone line
• Gather new patient data; keep track of all patient referrals
• Disseminate information to patients; act as a go‑between for patients and physicians
• Send and keep a log of all reports sent to doctors
• Collect all payments; insurance verification
• Collect/open mail; distribute mail to proper areas/people
• Send benefits paperwork to billing companies
• Handle all scheduling and ensuing communication
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Schedule patients; coordinate evaluations, re‑evaluations, appointment reminders and cancellations
• Collect new patient intake information; track all clinic referrals
• Fax reports to physicians; keep a log of incoming reports
• Verify insurance and track insurance‑covered visits; take copayments
• Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
• Communicate with the office manager and clinicians about scheduling/patient arrival

Apply today to join the team at one of the many independently owned and operated FYZICAL franchise locations across the nation. Members of the FYZICAL Family radiate excitement and enthusiasm for the future because our franchise model is transforming an industry dominated by hospitals and corporations. From all across the nation—in large cities, rural communities, and small towns—FYZICAL teams are achieving amazing results for their patients and careers.