Client Care Specialist — Scheduling & Patient Experience

FYZICAL Therapy & Balance Centers; Cumming (GA); On-site; USD 32,000 - 44,000; Full time

Job summary

FYZICAL Therapy & Balance Centers is seeking a Client Care Specialist in Cumming, GA to be the first contact for patients and keep the clinic running smoothly. You will greet patients, schedule appointments, verify benefits, coordinate referrals, answer phones, and support therapists in delivering outstanding care.

Experience in a medical office is preferred and familiarity with Prompt EMR or outpatient physical therapy is a strong plus.

Qualifications

• High school diploma or GED required.
• Valid driver’s license and reliable transportation.
• Strong communication, interpersonal, and customer service skills.
• Excellent organizational skills with the ability to multitask and manage competing priorities.
• Strong attention to detail and accuracy.
• Positive attitude, strong work ethic, and high level of professionalism and integrity.
• Compassionate, empathetic, and committed to providing exceptional service to patients experiencing pain or mobility challenges.
• Proficient in working independently and collaboratively in a fast-paced clinical environment.

Responsibilities

• Manage a multi‑line phone system and serve as the primary point of contact for patients, physicians, and referral sources.
• Schedule new patient evaluations, follow‑up visits, re‑evaluations, cancellations, and appointment reminders while coordinating clinician schedules.
• Collect and maintain new patient intake information and track referrals from physicians and other providers.
• Verify insurance eligibility and benefits, monitor authorized visits, collect patient payments and copayments, and process insurance‑related documentation.
• Prepare, transmit, and maintain logs of clinical reports and documentation sent to referring physicians.
• Receive, sort, and distribute incoming mail, including Explanation of Benefits (EOBs), and forward billing documentation to the billing company.
• Coordinate communication among patients, clinicians, and office management to ensure efficient daily clinic operations.
• Respond to patient inquiries, provide scheduling and treatment information, and serve as a patient liaison to deliver excellent customer service.

Skills

Strong communication

Interpersonal skills

Customer service

Education

High school diploma or GED

Job description

FYZICAL Therapy & Balance Centers is seeking a Client Care Specialist in Cumming, GA to be the first contact for patients and keep the clinic running smoothly. You will greet patients, schedule appointments, verify benefits, coordinate referrals, answer phones, and support therapists in delivering outstanding care.

Experience in a medical office is preferred and familiarity with Prompt EMR or outpatient physical therapy is a strong plus.