Patient Experience & Scheduling Coordinator

Cape Fear Valley Health; Town of Erwin (NY); On-site; USD 36,000 - 54,000; Full time

Job summary

Cape Fear Valley Health's CFV Internal Medicine Continuity Clinic - Erwin in Erwin, NC seeks an administrative professional to ensure smooth patient flow, accurate scheduling, and precise data entry for ICD-10 and CPT-4 codes. You will register patients, manage appointments, handle payments, and support billing processes under supervision.

Candidates should have a high school diploma, at least one year clerical or medical office experience, strong English communication, and good organizational

Qualifications

• Proficiency in reading, writing and speaking English.
• Knowledge of medical terminology.
• Typing at 45–55 wpm accurately.
• Ability to handle patient interactions with tact.
• Basic PC skills and data entry experience.

Responsibilities

• Register patients and schedule initial and follow-up visits.
• Maintain accurate new patient information and medical records.
• Handle appointment inquiries and route to the appropriate provider.
• Process patient payments and document receipts; prepare cash reports.
• Enter ICD-10 and CPT-4 codes for billables daily.
• Transcribe non-medical dictation.
• Submit invoices to billing/collection daily under supervision.
• File, fax and mail reports and records.
• Compile month-end reports.
• Assist with inventory tracking and office operations.
• Greet patients and support Clinic Guest Relations policy.

Skills

English proficiency

Medical terminology

Typing 45–55 wpm

Customer service

Planning & organizational skills

Data entry

Communication under stress

Education

High school diploma or GED

Tools

PC skills

Job description

Cape Fear Valley Health's CFV Internal Medicine Continuity Clinic - Erwin in Erwin, NC seeks an administrative professional to ensure smooth patient flow, accurate scheduling, and precise data entry for ICD-10 and CPT-4 codes. You will register patients, manage appointments, handle payments, and support billing processes under supervision.

Candidates should have a high school diploma, at least one year clerical or medical office experience, strong English communication, and good organizational