Patient Representative - Clinics-Full Time-Days

Cape Fear Valley Health System; Town of Erwin (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Cape Fear Valley Health System's CFV Internal Medicine Continuity Clinic in Erwin seeks an organized administrative assistant to support daily operations. You will register patients, schedule visits, handle payments, and ensure accurate medical records and coding.

Responsibilities include entering ICD-10 and CPT-4 codes, transcribing non-medical dictation, submitting billing invoices, and assisting with inventory and front-desk duties while upholding patient relations.

Qualifications

• High school diploma or equivalent required.
• 1 year of clerical experience required.
• 1 year of medical business office or significant public contact preferred.
• Proficiency in reading, writing, and speaking English.
• Knowledge of medical terminology.
• PC skills preferred.
• Type 45-55 words per minute accurately.
• Tact and ability to deal with patients under stress.
• Good planning and organizational abilities.
• Speaking and hearing necessary to converse with the public.
• Knowledge of ICD-10 and CPT-4 coding for Part B billables preferred.

Responsibilities

• Register patients expediently and schedule initial and follow-up visits and procedures.
• Ensure completion of new patient information and updates to medical records.
• Receive appointment calls and schedule with the appropriate provider and visit type.
• Collect payments and document receipts; prepare cash reports at day’s end.
• Order outside tests and schedule/confirm patient appointments.
• Enter ICD-10 and CPT-4 coding for patient activity and procedures daily.
• Transcribe non-medical dictation.
• Submit billing invoices daily under supervision of Billing Manager.
• File, fax and/or mail reports and records.
• Compile and submit month-end reports in a timely manner.
• Assist in tracking supply inventory and notify when reorders are needed.
• Serve as receptionist and support Clinic Guest Relations policy.
• Assist as required in non-invasive procedures or as security observer.
• Know where administrative/medical staff are located and relay emergency messages.
• Other duties as assigned

Skills

English proficiency

Medical terminology

Typing 45-55 wpm

PC skills

Communication

Organization

Interpersonal skills

Education

High school diploma

Job description

Facility CFV Internal Medicine Continuity Clinic - Erwin

Location Erwin, North Carolina

Department CFV Internal Medicine Continuity Clinic - Erwin

Job Family Clinics - Outpatient

Work Shift Days (United States of America)

Summary

Ensure optimum patient flow through the office; accurate and prompt submission of invoices to billing/collection department; initiation and maintenance of medical records; accurate, efficient scheduling of patient visits and accurate entry of ICD-10 and CPT-4 codes for patient charge and documentation purposes; accurate transcription of non-medical dictation; timely submission of reports.

Major Job Functions

The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:

• Register patients expediently while obtaining accurate information; schedule patient appointments for initial and follow-up visits and procedures
• Ensure the completion of new patient information and update information for the medical record
• Receive calls regarding appointments; determine the appropriate provider, length, and type of appointment; schedule appointments accurately
• Collect monies from patients in payment of bill or insurance deductible and co-payment on outpatient accounts; document receipts; prepare cash report at day's end
• Order all outside tests requested by the doctor; schedule patient appointments, confirm
• Enter ICD-10 and CPT-4 coding patient activity information, procedures into data processing system daily
• Transcribe all non-medical dictation
• Submit billing invoices to billing/collection department daily, under the supervision of the Physician Billing Manager
• File, fax and/or mail reports and records
• Compile and submit month end reports in a timely manner
• Assists in tracking supply inventory. Notifies Office Supervisor/Coordinator when supplies need to be reordered
• Serve as receptionist, greeting and directing patients, answering phone in a manner that supports Clinic Guest Relations Policy
• Assists as required in non-invasive medical procedures or as security observer
• As possible, knows where administrative/medical staff can be located and directs emergency messages

Other duties as assigned

Minimum Qualifications

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

Education and Formal Training :

• High school diploma or equivalent required

Work Experience :

• 1 year of clerical experience required
• 1 year of medical business office or significant public contact preferred

Knowledge, Skills, and Abilities Required :

• Proficiency in reading, writing, and speaking the English language
• Knowledge of medical terminology
• PC skills preferred
• Type 45-55 words per minute accurately
• Tact and ability to deal with patients under stress
• Good planning and organizational abilities
• Speaking and hearing is necessary to converse with the public
• Knowledge of ICD-10 and CPT-4 coding for Part B billables preferred

Physical Requirements :

• Ability to see and read printed data and monitor screens
• Manual dexterity
• Visual and auditory acuity to collect information
• Verbal communications skills
• Ability to lift, stoop, bend, kneel, reach

Required Licenses and Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity