Patient Representative - Clinics-Full Time-Days

Cape Fear Valley Health; Town of Erwin (NY); On-site; USD 36,000 - 54,000; Full time

Job summary

Cape Fear Valley Health's CFV Internal Medicine Continuity Clinic - Erwin in Erwin, NC seeks an administrative professional to ensure smooth patient flow, accurate scheduling, and precise data entry for ICD-10 and CPT-4 codes. You will register patients, manage appointments, handle payments, and support billing processes under supervision.

Candidates should have a high school diploma, at least one year clerical or medical office experience, strong English communication, and good organizational

Qualifications

• Proficiency in reading, writing and speaking English.
• Knowledge of medical terminology.
• Typing at 45–55 wpm accurately.
• Ability to handle patient interactions with tact.
• Basic PC skills and data entry experience.

Responsibilities

• Register patients and schedule initial and follow-up visits.
• Maintain accurate new patient information and medical records.
• Handle appointment inquiries and route to the appropriate provider.
• Process patient payments and document receipts; prepare cash reports.
• Enter ICD-10 and CPT-4 codes for billables daily.
• Transcribe non-medical dictation.
• Submit invoices to billing/collection daily under supervision.
• File, fax and mail reports and records.
• Compile month-end reports.
• Assist with inventory tracking and office operations.
• Greet patients and support Clinic Guest Relations policy.

Skills

English proficiency

Medical terminology

Typing 45–55 wpm

Customer service

Planning & organizational skills

Data entry

Communication under stress

Education

High school diploma or GED

Tools

PC skills

Job description

Facility CFV Internal Medicine Continuity Clinic - Erwin

Location Erwin, North Carolina

Department CFV Internal Medicine Continuity Clinic - Erwin

Job Family Clinics - Outpatient

Work Shift Days (United States of America)

Summary Ensure optimum patient flow through the office; accurate and prompt submission of invoices to billing/collection department; initiation and maintenance of medical records; accurate, efficient scheduling of patient visits and accurate entry of ICD-10 and CPT-4 codes for patient charge and documentation purposes; accurate transcription of non-medical dictation; timely submission of reports.

Major Job Functions

• Register patients expediently while obtaining accurate information; schedule patient appointments for initial and follow-up visits and procedures
• Ensure the completion of new patient information and update information for the medical record
• Receive calls regarding appointments; determine the appropriate provider, length, and type of appointment; schedule appointments accurately
• Collect monies from patients in payment of bill or insurance deductible and co-payment on outpatient accounts; document receipts; prepare cash report at day's end
• Order all outside tests requested by the doctor; schedule patient appointments, confirm
• Enter ICD-10 and CPT-4 coding patient activity information, procedures into data processing system daily
• Transcribe all non-medical dictation
• Submit billing invoices to billing/collection department daily, under the supervision of the Physician Billing Manager
• File, fax and/or mail reports and records
• Compile and submit month end reports in a timely manner
• Assists in tracking supply inventory. Notifies Office Supervisor/Coordinator when supplies need to be reordered
• Serve as receptionist, greeting and directing patients, answering phone in a manner that supports Clinic Guest Relations Policy
• Assists as required in non-invasive medical procedures or as security observer
• As possible, knows where administrative/medical staff can be located and directs emergency messages
• Other duties as assigned

Minimum Qualifications

Education And Formal Training

• High school diploma or equivalent required

Work Experience

• 1 year of clerical experience required
• 1 year of medical business office or significant public contact preferred

Knowledge, Skills, And Abilities Required

• Proficiency in reading, writing, and speaking the English language
• Knowledge of medical terminology
• PC skills preferred
• Type 45-55 words per minute accurately
• Tact and ability to deal with patients under stress
• Good planning and organizational abilities
• Speaking and hearing is necessary to converse with the public
• Knowledge of ICD-10 and CPT-4 coding for Part B billables preferred

Physical Requirements

• Ability to see and read printed data and monitor screens
• Manual dexterity
• Visual and auditory acuity to collect information
• Verbal communications skills
• Ability to lift, stoop, bend, kneel, reach

Required Licenses And Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity