Patient Experience & Care Coordinator

AEG Vision; Kerrville (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision is seeking a Patient Care Coordinator to manage front desk operations, improve patient flow, and coordinate seamlessly with the care team. You will anticipate needs, communicate clearly, and proactively manage daily scheduling to ensure a high-quality patient experience.

Responsibilities include greeting patients, handling calls and emails, optimizing provider calendars, confirming appointments, verifying insurance, and maintaining accurate EMR records.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills and attention to detail to manage multiple priorities.
• Excellent verbal and written communication with a patient-centered service mindset.
• Ability to work collaboratively across teams in a fast-paced environment.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional manner and serve as the primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage email or digital communications professionally.
• Schedule patient appointments and optimize provider schedules, including cancellations and same-day fills.
• Run appointment confirmations and reminders to reduce no-shows and ensure readiness for visits.
• Verify insurance eligibility and demographics; enter and maintain information in EMR.

Skills

Organizational skills

Communication skills

Interpersonal skills

Multi-tasking

Education

High school diploma or equivalent

Tools

EMR software

Job description

AEG Vision is seeking a Patient Care Coordinator to manage front desk operations, improve patient flow, and coordinate seamlessly with the care team. You will anticipate needs, communicate clearly, and proactively manage daily scheduling to ensure a high-quality patient experience.

Responsibilities include greeting patients, handling calls and emails, optimizing provider calendars, confirming appointments, verifying insurance, and maintaining accurate EMR records.