Patient Experience & Scheduling Coordinator

AEG Vision; Lima (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision in Lima, Ohio, is seeking aPatient Care Coordinator to manage front desk operations and support patient flow across the care team. You will greet patients, handle calls and emails, schedule appointments, verify insurance, and maintain EMR accuracy for efficient visits.

Responsibilities include coordinating with clinical and optical teams, reducing no-show rates, and ensuring a high-quality patient experience through proactive communication and organized workflow.

Qualifications

• High school diploma or equivalent required.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a patient-centered approach.

Responsibilities

• Greet patients, customers, and vendors professionally and be the primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage email or digital communications promptly.
• Schedule patient appointments and support provider schedule optimization.
• Confirm appointments and send reminders to reduce no-shows.
• Verify insurance eligibility and enter patient demographics in EMR accurately.
• Explain coverage and patient financial responsibility clearly.
• Prepare patient charts and documents before visits to aid flow.
• Record charges and payments in EMR; balance accounts and assist with claims.
• Run reports to ensure charges are billed and up-to-date.
• Monitor daily patient flow and adjust schedules to reduce bottlenecks.
• Communicate wait times and next steps to patients to maintain satisfaction.
• Coordinate with clinical and optical teams for smooth transitions during visits.
• Support retention with follow-up, recalls, and recall for annual/needed appointments.
• Maintain an organized, clean, and patient-ready front desk area.
• Perform other duties as assigned by Practice Manager/Optometrist.

Skills

High school diploma or equivalent

Computer literacy

Communication skills

Interpersonal skills

Detail-oriented

Team collaboration

Education

High school diploma or equivalent

Job description

AEG Vision in Lima, Ohio, is seeking aPatient Care Coordinator to manage front desk operations and support patient flow across the care team. You will greet patients, handle calls and emails, schedule appointments, verify insurance, and maintain EMR accuracy for efficient visits.

Responsibilities include coordinating with clinical and optical teams, reducing no-show rates, and ensuring a high-quality patient experience through proactive communication and organized workflow.