Patient Care Coordinator: Smooth Scheduling & Care

AEG Vision; Pittsburgh (Allegheny County); On-site; USD 38,000 - 52,000; Full time

Job summary

AEG Vision is seeking a Patient Care Coordinator to join our team. You will handle front desk operations, support patient flow, and coordinate across the care team to ensure a smooth visit.

Greet patients and vendors, answer calls, schedule appointments, verify insurance, enter demographics in EMR, and communicate clearly to patients to maintain a high-quality experience. You will monitor daily schedules, prepare charts, process charges, run reports, and support retention efforts to keep

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional, and welcoming manner; serve as the primary point of contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely and professional manner.
• Schedule patient appointments while supporting provider schedule optimization, including managing cancellations, reschedules, and same-day fill opportunities.
• Execute appointment confirmation and reminder processes to reduce no-show rates and ensure patients are prepared for their visit.
• Verify insurance eligibility and patient demographics prior to appointments; accurately enter and maintain complete information in EMR.
• Maintain a clear understanding of insurance plans and effectively communicate coverage, benefits, and patient financial responsibility.
• Prepare patient charts and required documentation in advance of visits to support efficient patient flow.
• Collect and document all charges, co-pays, and payments into EMR; allocate balances appropriately and support claim preparation and submission.
• Run reports and review accounts to ensure all charges are billed, filed, and up to date.
• Monitor daily patient flow and provider schedules to identify bottlenecks, delays, or overlaps; communicate and adjust as needed to support efficient patient flow.
• Proactively communicate with patients regarding wait times, delays, and next steps to maintain a positive experience.
• Coordinate with clinical and optical teams to ensure smooth patient transitions and continuity of care throughout the visit.
• Support patient retention efforts through follow-up, recall, and reactivation outreach, including annual and medically necessary appointments.
• Assist in maintaining an organized, clean, and patient-ready front office environment.
• Perform other duties as needed and as assigned by the Practice Manager, Assistant Practice Manager and/or Optometrist.

Job description

AEG Vision is seeking a Patient Care Coordinator to join our team. You will handle front desk operations, support patient flow, and coordinate across the care team to ensure a smooth visit.

Greet patients and vendors, answer calls, schedule appointments, verify insurance, enter demographics in EMR, and communicate clearly to patients to maintain a high-quality experience. You will monitor daily schedules, prepare charts, process charges, run reports, and support retention efforts to keep