Patient Experience & Scheduling Coordinator

Jeannette, PA; Jeannette (Westmoreland County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision in the United States is seeking a Patient Care Coordinator to manage front desk operations, support patient flow, and optimize scheduling across the care team. You will be the primary contact for patients, greet visitors, handle calls and emails, and help ensure a smooth, patient-centered visit.

The role requires strong organizational and communication skills, the ability to work collaboratively with clinicians and staff, and a commitment to confidentiality in a fast-paced eye care

Qualifications

• High school diploma or equivalent.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication with patients.
• Ability to work collaboratively across teams.
• Commitment to patient confidentiality and privacy.

Responsibilities

• Greet patients, customers, and vendors; be the primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails professionally.
• Schedule patient appointments and optimize provider schedules.
• Confirm appointments and send reminders to reduce no-shows.
• Verify insurance eligibility and enter patient demographics in EMR.
• Explain insurance coverage and patient financial responsibilities.
• Prepare patient charts and documentation ahead of visits.
• Record charges, co-pays, and payments in EMR; assist with claims.
• Run reports to ensure billing is current and accurate.
• Monitor patient flow and provider schedules to identify bottlenecks.
• Communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for smooth transitions.
• Support retention through recalls and annual/medically necessary visits.
• Maintain a clean, organized front office environment.
• Perform other duties as needed by Practice Manager or Optometrist.

Skills

Organizational skills

Communication skills

Interpersonal skills

Team collaboration

Confidentiality

Fast-paced environment adaptation

Education

High school diploma or equivalent

Tools

EMR

Job description

AEG Vision in the United States is seeking a Patient Care Coordinator to manage front desk operations, support patient flow, and optimize scheduling across the care team. You will be the primary contact for patients, greet visitors, handle calls and emails, and help ensure a smooth, patient-centered visit.

The role requires strong organizational and communication skills, the ability to work collaboratively with clinicians and staff, and a commitment to confidentiality in a fast-paced eye care