Patient Experience Front Desk Specialist

E.N.T. Specialty Partners; Chevy Chase (MD); On-site; USD 26,000 - 30,000; Full time

Job summary

E.N.T. Specialty Partners in Chevy Chase, MD is seeking an Entry Level Front Desk Receptionist to create a welcoming patient experience while handling essential admin duties.

You will check patients in/out, schedule appointments, answer calls, process point-of-service payments, and maintain a clean, organized front desk area. The role requires a high school diploma, strong communication skills, and comfort with MS Office/Teams.

Qualifications

• High school diploma or GED required; experience preferred but not required.
• Strong communication, active listening, and time management skills.
• Proficiency with MS Office, Teams, and scheduling systems.
• Highly organized and detail-oriented.

Responsibilities

• Greet and check in patients; ensure timely patient flow.
• Manage multiple phone lines and scheduling systems.
• Receive referrals and contact patients for scheduling.
• Provide patients with visit information, estimated charges, and required documentation.
• Verify patient ID and insurance; assist with forms and billing questions.
• Collect and record payments (copays, co-insurance, deductibles, and balances).
• Schedule, reschedule, and confirm appointments.
• Maintain accurate and up-to-date patient records and demographics.
• Keep reception and waiting areas clean, organized, and sanitized.
• Assist patients in distress and monitor the waiting area for safety.
• Contribute to team efforts by performing additional tasks, as requested.
• Responsibilities may evolve, and additional duties may be assigned as needed.

Skills

Strong communication

Active listening

Time management

Customer service

Education

High School diploma or GED

Tools

MS Office

Teams

Scheduling systems

Job description

E.N.T. Specialty Partners in Chevy Chase, MD is seeking an Entry Level Front Desk Receptionist to create a welcoming patient experience while handling essential admin duties.

You will check patients in/out, schedule appointments, answer calls, process point-of-service payments, and maintain a clean, organized front desk area. The role requires a high school diploma, strong communication skills, and comfort with MS Office/Teams.