Front Office Coordinator: Patient Experience & Operations

ENT Specialty Partners; Gaithersburg (MD); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with Safe Harbor contribution

Paid time off and holidays

Disability insurance

Voluntary life and accident insurance

Job summary

ENT Specialty Partners is seeking a Front Office Coordinator to ensure a smooth, professional front desk experience for patients. You will train new staff, troubleshoot front office issues, manage point-of-service collections, and support daily operations in a on-site clinic.

You will respond to patient concerns, coordinate scheduling, verify insurance, process payments, and collaborate with providers, clinical staff, and admin teams to maintain efficient patient flow and revenue-cycle tasks.

Qualifications

• High school diploma or GED is required; associate degree or certification preferred.
• Experience in a front or medical office required; coordinator or leadership experience a plus.
• Strong communication, time management, and active listening skills.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Strong customer service skills with proficiency in office software (e.g., MS Office, Teams) and scheduling systems.
• Able to train others, support team operations, and resolve workflow issues.

Responsibilities

• Oversee daily front office operations, ensuring efficient workflow and high-quality patient service.
• Greet and check in patients, verify insurance, and process payments.
• Manage scheduling, calls, and appointment coordination.
• Manage referrals and explain appointment details.
• Coordinate daily front office workflow, including assigning tasks and prioritizing patient service needs.
• Serve as a liaison between providers, clinical staff, and administrative teams to ensure seamless communication.
• Train and mentor new front office staff on policies, procedures, and systems.
• Monitor front office supplies and coordinate ordering materials as needed.
• Generate and review daily reports to ensure scheduling accuracy and support revenue cycle tasks.
• Support practice management by escalating issues related to patient service, scheduling conflicts, or process inefficiencies.
• Assist with recruitment by partnering with the Practice Leader or Supervisor to interview and provide candidate feedback.

Skills

Communication

Time management

Active listening

Organization

Customer service

Training others

Education

High school diploma or GED

Associate degree or certification preferred

Tools

MS Office

Microsoft Teams

Scheduling systems

Job description

ENT Specialty Partners is seeking a Front Office Coordinator to ensure a smooth, professional front desk experience for patients. You will train new staff, troubleshoot front office issues, manage point-of-service collections, and support daily operations in a on-site clinic.

You will respond to patient concerns, coordinate scheduling, verify insurance, process payments, and collaborate with providers, clinical staff, and admin teams to maintain efficient patient flow and revenue-cycle tasks.