Patient Experience & Scheduling Coordinator

joinaegvision; Fort Collins (CO); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

joinaegvision is seeking a Patient Care Coordinator to manage front desk operations, patient scheduling, and coordination across the care team. The role focuses on delivering a smooth patient experience through effective communication and proactive flow management.

You will greet patients, manage inquiries, verify insurance, enter data in EMR, and support billing and reports to keep operations efficient and accurate. A professional, patient-centered approach is essential.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients and serve as the primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails or digital communications.
• Schedule patient appointments and support provider schedule optimization.
• Confirm appointments and send reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics; enter data in EMR.
• Explain insurance coverage, benefits, and patient financial responsibility.
• Prepare patient charts and documentation ahead of visits.
• Record charges, co-pays, and payments in EMR and monitor balances.
• Run reports and ensure charges are billed and up to date.
• Monitor patient flow and adjust schedules to minimize bottlenecks.
• Communicate wait times and next steps to patients.
• Coordinate with clinical teams to ensure smooth transitions during visits.
• Support patient retention through recall and reactivation outreach.
• Maintain organized, clean front office and assist as needed.

Skills

Customer service

Communication

Organization

Team collaboration

Issue identification

Confidentiality

Education

High school diploma or equivalent

Tools

EMR (practice management system)

Scheduling software

Job description

joinaegvision is seeking a Patient Care Coordinator to manage front desk operations, patient scheduling, and coordination across the care team. The role focuses on delivering a smooth patient experience through effective communication and proactive flow management.

You will greet patients, manage inquiries, verify insurance, enter data in EMR, and support billing and reports to keep operations efficient and accurate. A professional, patient-centered approach is essential.