Patient Experience & Scheduling Coordinator

Marshall Medical Centers; Decatur (AL); On-site; USD 19,000 - 25,000; Full time

Job summary

Decatur Morgan Hospital is seeking a front desk coordinator to streamline patient visits, procedures and tests from the scheduling system to the billing process. The role requires accuracy in data entry, insurance verification, and courteous, professional patient interaction.

You will support physicians and staff, manage schedules, handle calls, and ensure confidentiality while delivering dependable administrative assistance in a busy clinical setting.

Qualifications

• Education: High school graduate or GED.
• Experience: Prefer one year work experience in a medical office setting.
• Knowledge of medical terminology desirable.
• Word processing and computer experience desirable.
• Additional Skills/Abilities: Grammar, spelling, and punctuation to type patient information; ability to greet patients and answer the telephone in a pleasant and helpful manner.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Provides excellent customer service to ensure patient needs are met.
• Responds to routine information requests and directs visitors to appropriate staff.
• Schedules and cancels appointments; obtains pre-certification/referrals when needed.
• Logs no-shows and reschedules as needed.
• Verifies insurance for procedures and makes referrals as needed.
• Enters and updates patient information in the system.
• Answers phones, screens calls, takes messages, and provides information.
• Performs billing tasks including co-pays and end-of-day deposits.
• Manages physician and clinic schedules and updates the office calendar.
• Completes assigned tasks in a timely manner.
• Maintains professionalism and confidentiality at all times.
• Attends meetings and staff education activities.
• Maintains a neat work area and lobby.
• Creates referrals in the scheduling system promptly.

Skills

Customer service

Communication

Medical terminology

Word processing

Telephone etiquette

Education

High school diploma or GED

Tools

Facsimile machine

Photocopy machine

Computer

Word processing software

Job description

Decatur Morgan Hospital is seeking a front desk coordinator to streamline patient visits, procedures and tests from the scheduling system to the billing process. The role requires accuracy in data entry, insurance verification, and courteous, professional patient interaction.

You will support physicians and staff, manage schedules, handle calls, and ensure confidentiality while delivering dependable administrative assistance in a busy clinical setting.