Clinic Operations & Patient Coordination Lead

Marshall Medical Centers; Decatur (AL); On-site; USD 21,000 - 28,000; Full time

Job summary

Decatur Morgan Hospital is seeking a courteous and organized Front Office Secretary to support a physician clinic. You will manage scheduling, patient check-in, data entry for claims, and basic administrative tasks in a collaborative environment.

Responsibilities include verifying insurance, coordinating referrals, maintaining patient records, and delivering exceptional customer service while protecting patient confidentiality.

Qualifications

• High school diploma required.
• Prefer one year work experience in a medical office setting.
• Knowledge of medical terminology and insurance verification desirable.
• Word processing and computer experience desirable.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Responsible for excellence in customer service and ensuring patient needs are met.
• Responds to routine requests for information/service and directs visitors/patients to appropriate medical staff.
• Adheres to office scheduling policies and makes and cancels appointments including but not limited to office visits, tests, and procedures through the office scheduling system and hospital system. Obtain pre-certification and/or referrals for patient appointments when necessary.
• Logs all no shows/cancelled appointments and calls patients to reschedule as needed.
• Verifies insurance for procedures, tests, and makes referrals as needed.
• Enters and updates patient information in the computer system to include place of service, insurance type, policy holder, provider of service and referring physician.
• Answers telephone in a timely manner, screens calls, takes messages, consults, and provides information.
• Checks out patients, collects co-pays and payments on account balances and completes end of day deposit according to policy.
• Manages and maintains physician and clinic schedules appropriately. Updates office schedule regularly for patient additions/cancellations.
• Completes assigned responsibilities in an appropriate time frame.
• Demonstrates flexibility when involved in changing situations.
• Demonstrates professionalism in appearance and actions.
• Attends required meetings. Participates in staff development and education activities.
• Maintains work area and lobby in neat and orderly manner.
• Maintains patient confidentiality.
• Creates referrals in the scheduling system in a timely manner.
• Other duties as assigned.

Skills

Customer service

Front office

Insurance verification

Medical terminology

Data entry

Phone etiquette

Education

High school diploma

Tools

Microsoft Word

Microsoft Outlook

Scheduling system

Job description

Decatur Morgan Hospital is seeking a courteous and organized Front Office Secretary to support a physician clinic. You will manage scheduling, patient check-in, data entry for claims, and basic administrative tasks in a collaborative environment.

Responsibilities include verifying insurance, coordinating referrals, maintaining patient records, and delivering exceptional customer service while protecting patient confidentiality.