Patient Experience & Scheduling Coordinator

Hartford HealthCare; Bridgeport (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Hartford HealthCare is seeking a Patient Service Coordinator at St. Vincent's Medical Center in Bridgeport, CT. You will warmly greet patients, register arrivals, answer calls, schedule appointments, and help ensure a smooth patient experience.

This role requires a high school diploma, experience in a fast-paced medical office, and familiarity with insurance requirements and Microsoft Office. Some travel to satellite offices may be required.

Qualifications

• High school diploma or equivalent.
• Experience in a fast-paced medical office.
• Strong working knowledge of insurance requirements.

Responsibilities

• Warmly greets and registers arriving patients.
• Answers incoming calls promptly and directs calls by urgency and subject matter.
• Schedules new patient appointments accurately and informs patients of preparation requirements.
• Reviews daily report of appointment confirmations to ensure accurate scheduling and communications.
• Collects co-payments and office charges and explains billing policies.

Skills

Customer service

Medical office experience

Microsoft Office

Communication skills

Phone handling

Education

High school diploma or equivalent

Tools

Epic

Job description

Hartford HealthCare is seeking a Patient Service Coordinator at St. Vincent's Medical Center in Bridgeport, CT. You will warmly greet patients, register arrivals, answer calls, schedule appointments, and help ensure a smooth patient experience.

This role requires a high school diploma, experience in a fast-paced medical office, and familiarity with insurance requirements and Microsoft Office. Some travel to satellite offices may be required.