Patient Experience & Scheduling Coordinator

Boston Children’s Hospital; Boston, Northern (MA, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Boston Children's Hospital seeks a Patient Experience Representative to support immunology department operations and enhance patient and family experiences. You will coordinate services, greet patients and families, and help manage scheduling with clinicians and staff.

The role emphasizes clear communication, empathy in challenging situations, and collaboration across departments to ensure smooth patient flow.

Qualifications

• High school education required; bachelor's degree preferred.
• Prior customer service or administrative experience preferred.
• Ability to communicate effectively both orally and in writing and show empathy.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Manage patient encounters and coordinate scheduling.
• Assist front-desk operations and greet visitors when needed.
• Coordinate communications with providers, families, and hospital staff.
• Process routine clerical tasks and support financial communications.

Skills

Customer service

Communication

Empathy

Interpersonal skills

Education

High School Diploma

Bachelor's degree preferred

Tools

None

Job description

Boston Children's Hospital seeks a Patient Experience Representative to support immunology department operations and enhance patient and family experiences. You will coordinate services, greet patients and families, and help manage scheduling with clinicians and staff.

The role emphasizes clear communication, empathy in challenging situations, and collaboration across departments to ensure smooth patient flow.