Patient Experience Representative - Immunology

Boston Children's Hospital; Boston (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Sign-on bonus

Comprehensive benefits package

Job summary

Boston Children's Hospital is seeking a Patient Experience Representative to support the Immunology department's administrative operations and front desk services. You will coordinate patient and family services to ensure a positive patient experience, collaborating with referring providers and managing scheduling and authorizations.

The role requires strong communication, empathy, and the ability to work with diverse constituencies.

Qualifications

• Prior customer service or administrative experience
• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• Ability to work with diverse internal and external constituencies

Responsibilities

• Patient Encounter Management: Providing positive and effective customer service that supports unit operations; Collaborating with referring providers and practices; Obtaining required authorizations to compile patient and staff schedules; Scheduling patients and supporting patient encounters
• Customer Service: May be required to rotate to front desk, greeting and directing patients, families and visitors; Monitoring daily schedule and coordinating flow with clinicians/supervisors; Answering, screening, and routing telephone calls; Recording and forwarding messages, triaging calls for urgent information or services, initiating calls for emergency services
• Administrative: Providing routine clerical support as needed; Reconciling payments and preparing deposits, providing record of transactions in Hospital systems; Facilitating and directing communication with Financial Counseling

Skills

Customer service

Administrative experience

Communication skills

Empathy

Education

High school diploma

Bachelor’s degree

Job description

Position Summary:

As a Patient Experience Representative you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience by effectively coordinating services to patients and families for our Immunology department.

Key responsibilities:

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter
• Customer Service:
  • May be required to rotate to front desk, greeting and directing patients, families and visitors
  • Monitoring daily schedule and coordinating flow with clinicians/supervisors
  • Answering, screening, and routing telephone calls.
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
• Administrative:
  • Providing routine clerical support as needed
  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
  • Facilitating and directing communication with Financial Counseling

Schedule:

• Monday - Friday

Minimum qualifications
Education:

• A high school level of education required, bachelor's degree preferred

Experience:

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates, BCH temps or agency temps).

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.