Patient Experience Advocate - Immunology Front Desk

Boston Children's Hospital; Boston (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Sign-on bonus

Comprehensive benefits package

Job summary

Boston Children's Hospital is seeking a Patient Experience Representative to support the Immunology department's administrative operations and front desk services. You will coordinate patient and family services to ensure a positive patient experience, collaborating with referring providers and managing scheduling and authorizations.

The role requires strong communication, empathy, and the ability to work with diverse constituencies.

Qualifications

• Prior customer service or administrative experience
• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• Ability to work with diverse internal and external constituencies

Responsibilities

• Patient Encounter Management: Providing positive and effective customer service that supports unit operations; Collaborating with referring providers and practices; Obtaining required authorizations to compile patient and staff schedules; Scheduling patients and supporting patient encounters
• Customer Service: May be required to rotate to front desk, greeting and directing patients, families and visitors; Monitoring daily schedule and coordinating flow with clinicians/supervisors; Answering, screening, and routing telephone calls; Recording and forwarding messages, triaging calls for urgent information or services, initiating calls for emergency services
• Administrative: Providing routine clerical support as needed; Reconciling payments and preparing deposits, providing record of transactions in Hospital systems; Facilitating and directing communication with Financial Counseling

Skills

Customer service

Administrative experience

Communication skills

Empathy

Education

High school diploma

Bachelor’s degree

Job description

Boston Children's Hospital is seeking a Patient Experience Representative to support the Immunology department's administrative operations and front desk services. You will coordinate patient and family services to ensure a positive patient experience, collaborating with referring providers and managing scheduling and authorizations.

The role requires strong communication, empathy, and the ability to work with diverse constituencies.