Patient Experience Navigator — Front Desk & Scheduling

Boston Children's Hospital; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Boston Children's Hospital is seeking a Patient Experience Representative to support immunology clinic operations and front desk activities. You will coordinate services for patients and families, ensuring a positive experience and smooth flow of encounters.

Responsibilities include patient scheduling, handling authorizations, and assisting with administrative tasks while delivering empathetic, clear communication and teamwork within a busy hospital setting.

Qualifications

• A high school level of education required, bachelor’s degree preferred
• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Responsibilities

• Patient Encounter Management: Providing positive and effective customer service that supports unit operations
• Collaborating with referring provider and practices
• Obtaining required authorizations to compile patient and staff schedules
• Scheduling patients and supporting patients encounter
• Customer Service: May be required to rotate to front desk, greeting and directing patients, families and visitors
• Monitoring daily schedule and coordinating flow with clinicians/supervisors
• Answering, screening, and routing telephone calls
• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
• Administrative: Providing routine clerical support as needed
• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
• Facilitating and directing communication with Financial Counseling

Skills

Customer service

Oral and written communication

Administrative experience

Empathy

Written communication

Education

High school diploma

Bachelor’s degree preferred

Job description

Boston Children's Hospital is seeking a Patient Experience Representative to support immunology clinic operations and front desk activities. You will coordinate services for patients and families, ensuring a positive experience and smooth flow of encounters.

Responsibilities include patient scheduling, handling authorizations, and assisting with administrative tasks while delivering empathetic, clear communication and teamwork within a busy hospital setting.