Patient Experience & Scheduling Coordinator

AEG Vision; Allen (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision is seeking a Patient Care Coordinator to manage front desk operations and patient flow, while coordinating with the care team to ensure efficient visits. You will greet patients, schedule appointments, verify insurance, and handle documentation in the EMR system.

The role emphasizes strong organizational and communication skills, ability to multitask in a fast-paced environment, and dedication to patient-centered service. Full-time, on-site position with comprehensive benefits.

Qualifications

• Greet patients and serve as the primary contact for interactions.
• Answer calls and manage emails in a timely, professional manner.
• Schedule patient appointments and optimize provider schedules.
• Confirm appointments and remind patients to reduce no-shows.
• Verify insurance eligibility and enter demographics in EMR.
• Explain coverage and patient responsibility clearly.
• Prepare charts and documents ahead of visits.
• Process charges and payments in EMR and balance accounts.
• Run reports to ensure charges are billed and up to date.
• Monitor patient flow and adjust schedules to prevent bottlenecks.
• Communicate wait times and next steps to patients.

Responsibilities

• Greet patients, customers, and vendors; be the primary contact.
• Answer calls and manage email communications professionally.
• Schedule appointments and optimize provider schedules.
• Confirm appointments and reminders to reduce no-shows.
• Verify insurance and demographics in EMR; maintain data accuracy.
• Explain coverage and patient financial responsibility clearly.
• Prepare patient charts and required documentation in advance.
• Record charges, co-pays, and payments in EMR; balance ledgers.
• Run reports to ensure billing is current.
• Monitor daily patient flow and adjust schedules as needed.
• Keep patients informed about wait times and next steps.
• Coordinate with clinical/optical teams for smooth transitions.

Skills

Customer service

Scheduling

Communication

EMR

Insurance knowledge

Teamwork

Confidentiality

Data entry

Multitasking

Education

High School Diploma or equivalent

Tools

EMR software

Job description

AEG Vision is seeking a Patient Care Coordinator to manage front desk operations and patient flow, while coordinating with the care team to ensure efficient visits. You will greet patients, schedule appointments, verify insurance, and handle documentation in the EMR system.

The role emphasizes strong organizational and communication skills, ability to multitask in a fast-paced environment, and dedication to patient-centered service. Full-time, on-site position with comprehensive benefits.