Patient Experience & Scheduling Coordinator

AEG Vision; Cranberry Township (Butler County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization. You will coordinate across care teams to ensure a seamless patient experience and efficient visits.

Responsibilities include greeting patients, answering inquiries, verifying insurance, entering data in EMR, and supporting billing and outreach activities. Strong communication and organizational skills are essential for success.

Qualifications

• High school diploma or equivalent required.
• Strong organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent interpersonal skills and confidentiality.

Responsibilities

• Greet patients and serve as primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails professionally.
• Schedule appointments and optimize provider schedules.
• Confirm appointments and send reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics in EMR.
• Explain coverage and patient financial responsibilities.
• Prepare patient charts and necessary documents before visits.
• Record charges and payments in EMR; assist with billing.
• Monitor daily patient flow and adjust schedules as needed.
• Coordinate with clinical and optical teams for smooth transitions.
• Support patient retention through follow-up and recall.

Skills

Organizational skills

Communication skills

Interpersonal skills

Multitasking

Problem solving

Confidentiality

EMR familiarity

Education

High school diploma or equivalent

Tools

EMR software

Job description

AEG Vision is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization. You will coordinate across care teams to ensure a seamless patient experience and efficient visits.

Responsibilities include greeting patients, answering inquiries, verifying insurance, entering data in EMR, and supporting billing and outreach activities. Strong communication and organizational skills are essential for success.