Patient Advocate

AllWays Community Health Center; Leavenworth (KS); Presencial; USD 32.000 - 45.000; Jornada completa

Descripción de la vacante

AllWays Community Health Center is seeking a Patient Advocate to manage patient scheduling, collect income and insurance data, and answer phones. The role requires a warm, friendly attitude and the ability to multitask in a fast-paced clinic environment, ensuring smooth patient flow and effective clinic operations.

The ideal candidate will greet patients, handle paperwork, gather demographics and residency information, and maintain positive interactions with clients and staff during on-site

Formación

• Excellent customer service and in-person/phone communication skills.
• Ability to multitask in a fast-paced clinic environment.
• On-site availability during clinic hours.
• Attention to detail in collecting income, insurance, and residency information.

Responsabilidades

• Greet patients and schedule appointments.
• Call appointment reminders to patients.
• Assist patients with paperwork and collect necessary information.
• Answer telephones and relay messages to staff.
• Maintain open communication with clinic staff.

Descripción del empleo

Job Summary

This Patient Advocate is responsible for maintaining the scheduling of patients, obtaining correct patient income and insurance information, answering phones, and interacting in a positive manner with all clients. The Patient Advocate works in a fast-paced environment and must be able to multitask and accommodate frequent interruptions. A warm, friendly and engaging personality is a must, and interacting in a positive manner with all clients. The Patient Advocate is, in essence, responsible for the efficient and effective functioning of the clinic from the standpoint of patient flow.

Description

Job Summary

This Patient Advocate is responsible for maintaining the scheduling of patients, obtaining correct patient income and insurance information, answering phones, and interacting in a positive manner with all clients. The Patient Advocate works in a fast-paced environment and must be able to multitask and accommodate frequent interruptions. A warm, friendly and engaging personality is a must, and interacting in a positive manner with all clients. The Patient Advocate is, in essence, responsible for the efficient and effective functioning of the clinic from the standpoint of patient flow.

Essential Functions

• Greet Patients.
• Schedule appointments.
• Call appointment reminders to patients.
• Assure patient paperwork is complete.
• Answer telephone.

Requirements

• Ability to work well with the public.
• Pays attention to detail.
• On site during clinic hours.
• Communicates effectively.

Specific Responsibilities

• Represent the clinic to the community in a consistently positive and effective manner.
• Greet public in a positive, polite manner.
• Maintain a neat work and reception area.
• Assist patients in completion of paperwork as needed.
• Gathers pertinent information including, but not limited to, patient demographics, information regarding income, insurance and residency and medical history.
• Updates patient information as needed.
• Answers telephone and handles calls in a friendly, professional manner.
• Records messages accurately for personnel not available.
• Conducts patient satisfaction surveys.
• Maintains open communications with clinic staff.
• Able to utilize electronic health record software correctly.
• Schedules patients in an appropriate manner.
• Gathers proof of income and assigns sliding fee scale appropriately.

Physical Demands

Physical Abilities

• Stand Occasionally
• Walk Occasionally
• Sit Constant
• Handling/Fingering Frequently
• Reach Outward Frequently
• Reach above Shoulder Frequently
• Climb Not Applicable
• Crawl Not Applicable
• Bend Occasionally

Push Pull

• 12 lbs or less Occasionally
• 13-25 lbs Occasionally
• 26-40 lbs Occasionally
• 41-100 lbs Occasionally

Lift Carry

• 10 lbs or less Occasionally
• 11-20 lbs Occasionally
• 21-50 lbs Occasionally
• 51-100 lbs Occasionally
• Over 100 lbs Occasionally