Patient Experience Scheduler

Ventura Orthopedics and Sports Medicine; Oxnard (CA); On-site; USD 29,000 - 33,000; Full time

Job summary

Ventura Orthopedics and Sports Medicine in Oxnard, CA seeks an appointment scheduler to be the first point of contact, coordinating patient bookings and ensuring smooth front desk operations. This full-time role requires strong communication and organizational skills to deliver excellent patient service.

You will verify insurance details, handle messages for physicians, assist with overflow tasks, and support front office coverage as needed.

Qualifications

• Outstanding communication skills
• Good organizational skills
• Excellent sense of customer/patient service
• Good problem-solving skills

Responsibilities

• Schedule patient appointments
• Cancel and reschedule appointments as necessary
• Consult patients regarding participating status of various insurance contracts
• Take messages for physicians and medical assistants
• Check HMO encounters for authorizations
• Schedule/confirms interpreters
• Insurance verification (E & B)
• Help front office staff with overflow work
• Cover front office staff (sick/vacation)
• Respond to all enquiries through text messaging software
• Process payments in eCW for copays, balances, or past due debt
• Other duties as assigned

Skills

Outstanding communication

Organizational skills

Customer service

Problem solving

Education

High school diploma or GED

Job description

Ventura Orthopedics and Sports Medicine in Oxnard, CA seeks an appointment scheduler to be the first point of contact, coordinating patient bookings and ensuring smooth front desk operations. This full-time role requires strong communication and organizational skills to deliver excellent patient service.

You will verify insurance details, handle messages for physicians, assist with overflow tasks, and support front office coverage as needed.