Patient Appointment Coordinator

Ventura-Orthopedics-; Oxnard (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Ventura-Orthopedics- is seeking a detail-oriented appointment scheduler to be the first contact shaping our clients' experience. You will help manage patient flow, verify insurance details, and support front office operations.

In this role you will schedule and adjust appointments, communicate with patients and physicians, handle payments in eCW, and assist with overflow tasks while covering for staff absences.

Qualifications

• High school diploma or GED with 12–18 months related experience.
• Call center or customer service experience preferred.
• Medical front desk or insurance experience is a plus.

Responsibilities

• Schedule patient appointments and manage calendar.
• Cancel and reschedule appointments as needed.
• Explain and verify insurance participation status with patients.
• Take messages for physicians and medical assistants.
• Check HMO encounters for authorizations.
• Schedule interpreters and verify interpretation needs.
• Verify insurance (E & B).
• Process front desk overflow and cover vacations.
• Respond to inquiries via text messaging software.
• Process payments (copays, balances) in eCW.
• Other duties as assigned.

Skills

Communication

Organization

Customer service

Problem solving

Education

GED or HS Diploma

Job description

Ventura-Orthopedics- is seeking a detail-oriented appointment scheduler to be the first contact shaping our clients' experience. You will help manage patient flow, verify insurance details, and support front office operations.

In this role you will schedule and adjust appointments, communicate with patients and physicians, handle payments in eCW, and assist with overflow tasks while covering for staff absences.