Welcoming Front Desk Associate | Medical Office Support

Ventura Orthopedics Inc.; Simi Valley (CA); Hybrid; USD 40,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Paid Sick Leave

Paid Holidays

Health Insurance Benefits

401(k) Retirement Plan

Flexible Spending Account (FSA)

Life Insurance

Uniform Allowance

Professional Development Opportunities

Supportive Team Environment

Career Growth Opportunities

Competitive Compensation

Job summary

Ventura Orthopedics is seeking a friendly Front Desk Receptionist to be the first smile patients see, greeting visitors, checking in patients, updating demographics, collecting co-pays, and coordinating with providers and staff to ensure a smooth clinic experience.

In a fast-paced orthopedic practice, you’ll support daily operations, maintain a welcoming lobby, and contribute to outstanding patient service.

Qualifications

• High School Diploma or GED required.
• 12 to 18 months of customer service, medical office, receptionist, front office, or related experience preferred.
• Proficiency with computers, office equipment, and data entry systems.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Check in patients accurately and efficiently.
• Welcome patients and provide exceptional customer service.
• Verify and update patient demographics and insurance information.
• Collect patient balances, co-payments, co-insurance, and surgery fees.
• Schedule walk-in appointments as needed.
• Verify no-show appointments and update scheduling records.
• Log and track films and other medical records received.
• Obtain and verify eligibility and benefits when necessary.
• Scan and upload patient documents, identification, and insurance cards.
• Verify claims mailing addresses and patient information.
• Partial CPQ data entry in designated systems.
• Update MBC forms annually as required.
• Verify daily cash logs and payment records.
• Maintain a clean, organized, and welcoming lobby area.
• Serve as a liaison between patients, providers, medical assistants, and clinic staff.
• Assist with additional administrative duties as assigned

Skills

Communication

Organization

Customer service

Attention to detail

Professionalism

Teamwork

Adaptability

Education

High School Diploma or GED

Tools

Data entry systems

Office equipment

Job description

Ventura Orthopedics is seeking a friendly Front Desk Receptionist to be the first smile patients see, greeting visitors, checking in patients, updating demographics, collecting co-pays, and coordinating with providers and staff to ensure a smooth clinic experience.

In a fast-paced orthopedic practice, you’ll support daily operations, maintain a welcoming lobby, and contribute to outstanding patient service.