Patient Experience Representative- per diem overnights

Boston Children's Hospital; Boston (MA); On-site; USD 34,000 - 44,000; Part time

Benefits offered by this job

Flexible schedules

Health insurance

Vision and dental coverage

Tuition and certification support

Paid time off

Pension/401(k) options

Employee discounts

Job summary

Boston Children's Hospital in Boston is seeking a per diem Patient Experience representative to support the Cardiac ICU with administrative tasks and patient coordination.

You will provide courteous service, assist with admissions and scheduling, triage calls, and help connect families with necessary services while aligning with hospital initiatives for continuous improvement.

Qualifications

• A high school level of education, bachelor's degree preferred.
• Prior customer service or administrative experience preferred.
• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Patient Encounter Management and scheduling support for patients and families.
• Collaborate with referring providers and practices to coordinate care.
• Obtain required authorizations and compile patient and staff schedules.
• Record messages, triage calls, and process admissions/discharges.

Skills

Customer service

Administrative support

Communication

Empathy

Team collaboration

Education

High school diploma

Bachelor's degree preferred

Job description

Position summary

As a per diem Patient Experience representative, you will work to provide administrative support to the Cardiac ICU. You will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Schedule

Sunday, Tuesday, and Thursday nights, 11 p.m.-7:30 a.m

Key responsibilities

• Patient Encounter Management
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter

Administrative

• • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  • Processing admissions/discharges
  • Providing routine clerical support as needed

Minimum qualifications

Education

• A high school level of education, bachelor's degree preferred

Experience

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Shift

per diem Sunday, Tuesday, and Thursday nights, 11 p.m.-7:30 a.m

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.