Patient Experience Representative- 3pm-11pm weekends

Boston Children's Hospital; Boston (MA); On-site; USD 25,000 - 33,000; Part time

Job summary

Boston Children's Hospital is seeking a part-time Patient Experience representative for the General Medicine unit. You will provide administrative support and help coordinate services to patients and families to ensure a positive experience.

The role emphasizes strong communication, empathy, and teamwork, with responsibilities including scheduling, authorizations, triaging calls, admissions and other clerical tasks. Schedule: every other Saturday/Sunday 3-11pm.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• Prior customer service or administrative experience preferred.
• Effective written and verbal communication; demonstrate empathy.

Responsibilities

• Provide administrative support to General Medicine unit.
• Coordinate services to patients and families to ensure a positive experience.
• Schedule patients and manage encounters, obtain authorizations.
• Record and forward messages, triage calls, and assist with admissions/discharges.

Skills

Customer service

Communication

Empathy

Interpersonal skills

Education

High school diploma

Bachelor's degree preferred

Job description

Position summary

As a part time Patient Experience representative, you will work to provide administrative support to the General medicine unit. You will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Schedule: every other sat/sun 3-11pm

Key responsibilities

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter
• Administrative:
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  • Processing admissions/discharges
  • Providing routine clerical support as needed

Minimum qualifications

Education

• A high school level of education, bachelor's degree preferred

Experience

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Shift: part time: other sat/sun 3-11pm

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.