Patient Experience Representative- Temp: Schedule: 3-11pm

Boston Children’s Hospital; Boston (MA); On-site; USD 25,000 - 36,000; Part time

Job summary

Boston Children's Hospital is seeking a part-time temp Patient Experience representative to provide administrative support to the General Medicine unit, coordinating services to patients and families and delivering responsive customer service. The role emphasizes effective communication, empathy, and collaboration with internal teams.

The schedule is 3-11pm, Monday to Friday, about 24 hours per week, with days varying; prior clerical or customer service experience preferred.

Qualifications

• High school education required; bachelor's degree preferred.
• Prior customer service or administrative experience is preferred.
• Ability to communicate effectively both orally and in writing and show empathy.

Responsibilities

• Provide positive customer service supporting unit operations
• Collaborate with referring providers and practices
• Obtain authorizations to compile patient and staff schedules
• Schedule patients and support patient encounters
• Record and forward messages; triage calls for urgent information or services
• Process admissions and discharges
• Provide routine clerical support as needed

Skills

Customer service

Communication

Empathy

Education

High school diploma

Bachelor's degree preferred

Job description

Position summary

As a part time temp Patient Experience representative, you will work to provide administrative support to the General medicine unit. You will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Schedule: Leave of absence - temp: 3-11pm M-F (24/hour a week) (days will vary)

Key responsibilities

• Patient Encounter Management:
  
  
  
  • Providing positive and effective customer service that supports unit operations
  
  
  • Collaborating with referring providers and practices
  
  
  • Obtaining required authorizations to compile patient and staff schedules
  
  
  • Scheduling patients and supporting patients encounter
  
  
  
  

Administrative:

• 
  
  
  
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  
  
  • Processing admissions/discharges
  
  
  • Providing routine clerical support as needed
  
  
  
  

Minimum qualifications

Education:

• A high school level of education, bachelor's degree preferred

Experience:

• Prior customer service or administrative experience preferred


• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations


• The ability to work with diverse internal and external constituencies

Shift:

Schedule: Leave of absence - temp: 3-11pm M-F (24/hour a week) (days will vary)