Patient Experience Representative- per diem overnights

Boston Children’s Hospital; Boston (MA); On-site; USD 30,000 - 36,000; Full time

Job summary

Boston Children’s Hospital is seeking a per diem Patient Experience representative to deliver administrative support to the Cardiac ICU. The role focuses on coordinating services for patients and families while driving continuous process improvements and delivering excellent customer service.

The position involves night shifts Sundays, Tuesdays, and Thursdays from 11 p.m. to 7:30 a.m., with responsibilities spanning patient encounter management and routine clerical duties to support unit

Qualifications

• Prior customer service or administrative experience preferred.
• Strong oral and written communication with empathy in difficult interpersonal situations.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Patient Encounter Management: Providing positive and effective customer service that supports unit operations.
• Collaborating with referring providers and practices.
• Obtaining required authorizations to compile patient and staff schedules.
• Scheduling patients and supporting patients encounter.
• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services.
• Processing admissions/discharges.
• Providing routine clerical support as needed.

Skills

Customer service

Administrative support

Communication skills

Empathy

Interpersonal skills

Education

High school diploma

Bachelor's degree preferred

Job description

Position summary

As a per diem Patient Experience representative, you will work to provide administrative support to the Cardiac ICU. You will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Schedule

Sunday, Tuesday, and Thursday nights, 11 p.m.-7:30 a.m

Key responsibilities

• Patient Encounter Management
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter

Administrative

• • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  • Processing admissions/discharges
  • Providing routine clerical support as needed

Minimum qualifications

Education

• A high school level of education, bachelor's degree preferred

Experience

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Shift

per diem Sunday, Tuesday, and Thursday nights, 11 p.m.-7:30 a.m