Patient Experience Representative- 3pm-11pm weekends

Boston Children’s Hospital; Boston, Northern (MA, KY); Hybrid; USD 25,000 - 30,000; Part time

Job summary

Boston Children's Hospital is seeking a part-time Patient Experience representative to provide administrative support to the General Medicine unit and help ensure the best possible patient experience by coordinating services for patients and families. The role emphasizes strong customer service, communication skills, and collaboration with internal teams.

Schedule is every other Saturday/Sunday 3-11pm, with additional shift coverage as needed; prior administrative or customer service experience

Qualifications

• High school diploma required, bachelor's preferred.
• Prior customer service or administrative experience preferred.
• Strong written and verbal communication; ability to empathize in tough situations.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Provide patient encounter management and coordinate services.
• Collaborate with referring providers and practices.
• Obtain required authorizations to compile schedules.
• Schedule patients and support encounters.
• Record and forward messages; triage calls; initiate emergency services.
• Process admissions/discharges.
• Provide routine clerical support.

Skills

Customer service

Communication skills

Empathy

Teamwork

Education

High school diploma

Bachelor's degree preferred

Job description

Position summary

As a part time Patient Experience representative, you will work to provide administrative support to the General medicine unit. You will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Schedule: every other sat/sun 3-11pm

Key responsibilities

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter
• Administrative:
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  • Processing admissions/discharges
  • Providing routine clerical support as needed

Minimum qualifications

• Education:
  • A high school level of education, bachelor’s degree preferred
• Experience:
  • Prior customer service or administrative experience preferred
  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
  • The ability to work with diverse internal and external constituencies

Shift: part time: other sat/sun 3-11pm