Patient Experience Representative- 3-11pm every other sat/sun

Boston Children’s Hospital; Boston (MA); On-site; USD 25,000 - 36,000; Part time

Job summary

Boston Children’s Hospital is seeking a part-time Patient Experience representative to provide administrative support to the General Medicine unit and ensure the best possible patient experience by coordinating services for patients and families. You will perform routine clerical tasks, triage calls, and assist with admissions and scheduling.

The role requires strong communication, empathy, and the ability to work with diverse teams, with a schedule of every other Saturday and Sunday 3-11pm.

Qualifications

• Prior customer service or administrative experience preferred.
• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Providing positive and effective customer service that supports unit operations.
• Collaborating with referring providers and practices.
• Obtaining required authorizations to compile patient and staff schedules.
• Scheduling patients and supporting patient encounter.
• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services.
• Processing admissions/discharges.

Skills

Customer service experience

Communication skills

Empathy

Education

High school diploma

Bachelor’s degree preferred

Job description

Position summary

As a part time Patient Experience representative, you will work to provide administrative support to the General medicine unit. You will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Schedule: every other sat/sun 3-11pm

Key responsibilities

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter

Administrative:

• • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  • Processing admissions/discharges
  • Providing routine clerical support as needed

Minimum qualifications

Education:

• A high school level of education, bachelor’s degree preferred

Experience:

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Shift: part time: other sat/sun 3-11pm