Patient Experience Representative-e/o weekend: 3-11:30

Boston Children's Hospital; Boston (MA); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Flexible schedules

Affordable health insurance

Vision and dental insurance

Child care subsidies

Student loan subsidies

Generous time off

403(b) Retirement Savings plan

Pension

Tuition reimbursement

License and Certification Reimbursemen

Cell phone plan discounts

Discounted T-passes

Job summary

Boston Children’s Hospital is seeking a part-time Patient Experience representative to provide essential administrative support for the Cardiac ICU. The role focuses on coordinating services to patients and families and contributing to continuous process improvement.

The position includes scheduling patients, triaging calls, and ensuring positive customer service that underpins hospital operations. A flexible schedule includes alternate weekends and holidays, with a strong emphasis on teamwork

Qualifications

• Minimum qualifications include a high school level of education; a bachelor’s degree is preferred.
• Ability to communicate effectively both orally and in writing; demonstrate empathy in difficult interpersonal situations.
• Experience in customer service or administrative roles is preferred.

Responsibilities

• Provide positive and effective customer service to support unit operations.
• Coordinate patient encounters and scheduling; collaborate with referring providers and practices.
• Obtain required authorizations to compile patient and staff schedules; triage calls; forward messages.
• Process admissions/discharges and provide routine clerical support as needed.

Skills

Customer service

Administrative support

Communication

Education

High school diploma

Bachelor’s degree preferred

Job description

Position summary

As a part time Patient Experience representative, you will work to provide administrative support to the Cardiac ICU unit. You will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Schedule

Shift: every other sat/sun 3-11:30pm + every other holiday

Key responsibilities

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter

Administrative

• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
• Processing admissions/discharges
• Providing routine clerical support as needed

Education

Minimum qualifications

• A high school level of education, bachelor’s degree preferred

Experience

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

The posted pay range is Boston Children’s reasonable and good‑faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes

• flexible schedules
• affordable health
• vision and dental insurance
• child care and student loan subsidies
• generous levels of time off
• 403(b) Retirement Savings plan
• Pension
• Tuition and certain License and Certification Reimbursement
• cell phone plan discounts
• discounted rates on T-passes

Experience the benefits of passion and teamwork.