PATIENT ACCESS REP I

CalvertHealth; Prince Frederick (MD); On-site; USD 30,000 - 42,000; Full time

Job summary

CalvertHealth is seeking a customer service oriented admissions and discharge support role to protect patient and hospital interests through attentive service for patients, families, visitors and staff during admission, registration and discharge. Requirements include a high school diploma or GED and at least 6 months of healthcare customer service experience.

Basic computer skills (Windows, MS Office) are needed, along with strong communication and multitasking abilities to handle interruptions

Qualifications

• 6 months of experience in a customer service position, preferably in healthcare.
• High school diploma or GED is required.
• Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required per policy GA-057.
• Basic computer skills including Windows, Microsoft Office, and internal computer systems.
• Able to multi-task with numerous interruptions.
• Communicates effectively with all levels of staff and departments.

Responsibilities

• Provide excellent customer service to patients, families, visitors and staff during admission, registration and discharge processes.
• Assist with other duties as assigned.
• Maintain unit-specific competencies and mandatory training as required.

Skills

Customer service

Communication

Multi-tasking

Healthcare knowledge

Education

High school diploma or GED

Tools

Windows

Microsoft Office

Internal computer systems

Job description

Protects patient and hospital interests through excellent customer service for each patient, family member, visitor and staff during admission, registration and discharge processes and other job duties as assigned.

Education :

Position requires a high school diploma or GED.

Registration/Certification/Licensure :

Not listed

Experience :

6 months of experience in a customer service position, preferably in healthcare.

Other Requirements :

Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.

Basic computer skills to include Windows, Microsoft Office, and internalcomputer systems.

Basic knowledge of insurance plans, coverage types and medical terminology.

Able to multi-task with numerous interruptions.

Communicates effectively with all levels of staff and departments.

Able to provide excellent customer service and communication skills that demonstrate the ability to adjust based on urgency of need.