Scheduler - Outpatient Cardiology, PRN

Piedmont; Atlanta (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Piedmont Heart Institute Physicians is hiring for a Front Office/Patient Services role in Georgia. The position involves greeting patients, answering the main phone line, triaging inquiries, and scheduling clinic appointments and procedures.

You may support other front office duties as needed by leadership. Ideal candidates have at least 1 year in patient-facing roles, preferably in healthcare, with strong communication and organizational skills.

Qualifications

• 1 year of experience as a customer service representative, scheduler, or closely related position, preferably in the healthcare industry.
• Telephone, scheduling and physician practice experience preferred.
• NextGen experience preferred.

Responsibilities

• Greet patients and callers and provide a positive first impression.
• Answer main practice telephone line and triage calls to the appropriate PHI staff.
• Schedule clinic appointments and ancillary procedures.
• Provide coverage for other Front Office positions as requested by supervisor/manager.
• Demonstrate outstanding customer service.

Skills

Customer service

Scheduling

Telephone etiquette

Education

HS Diploma (GED)

Tools

NextGen

Job description

Overview

Supports patient access by serving as a greeter, operator or general scheduler. Serves as a greeter in the practice and/or answers the main telephone line for the practice location. Effectively greets customers and/or answers the telephone providing a positive first impression of PHI. Addresses callers' questions immediately, as appropriate. Triages calls to the appropriate PHI person. Schedules clinic appointments and ancillary procedures. May serve a scheduling role in check-out or the Call Center. Provides coverage for other Front Office positions as requested by the supervisor or manager. Demonstrates outstanding customer service.

Overview

Supports patient access by serving as a greeter, operator or general scheduler. Serves as a greeter in the practice and/or answers the main telephone line for the practice location. Effectively greets customers and/or answers the telephone providing a positive first impression of PHI. Addresses callers' questions immediately, as appropriate. Triages calls to the appropriate PHI person. Schedules clinic appointments and ancillary procedures. May serve a scheduling role in check-out or the Call Center. Provides coverage for other Front Office positions as requested by the supervisor or manager. Demonstrates outstanding customer service.

Responsibilities

Supports patient access by serving as a greeter, operator or general scheduler. Serves as a greeter in the practice and/or answers the main telephone line for the practice location. Effectively greets customers and/or answers the telephone providing a positive first impression of PHI. Addresses callers' questions immediately, as appropriate. Triages calls to the appropriate PHI person. Schedules clinic appointments and ancillary procedures. May serve a scheduling role in check-out or the Call Center. Provides coverage for other Front Office positions as requested by the supervisor or manager. Demonstrates outstanding customer service.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required

Work Experience

• 1 year of experience as a customer service representative, scheduler, or closely related position is , preferably in the healthcare industry Required
• Telephone, scheduling and physician practice experience Preferred
• NextGen experience Preferred

Licenses and Certifications

• None Required

Business Unit : Company Name:
Piedmont Heart Institute Physicians