Patient Experience & Registration Specialist

Progressive Community Health Centers, Inc.; Milwaukee (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Progressive Community Health Centers, Inc. in Milwaukee, WI; seeks a Patient Service Representative to support front desk operations and revenue cycle tasks. You will greet patients, collect demographics and insurance information, verify coverage, collect co-pays, and schedule appointments.

The role requires teamwork in a fast-paced clinic, attention to detail, and comfortable using EPIC practice management. High school diploma and 1 year healthcare experience are required.

Qualifications

• High School diploma or equivalent education with 1 year of healthcare experience.
• Working knowledge of Medicaid, Medicare, and Commercial health plans is required.
• Epic practice management system experience is preferred but not required.
• Ability to work with diverse populations and in a fast-paced, detail-oriented team environment.

Responsibilities

• Greets patients, answers calls, screens requests, and takes messages.
• Registers patients; collects demographics and insurance information; verifies coverage and collects payments.
• Schedules appointments and coordinates cancellations, reschedules, and additions.
• Educates patients on services and cross-promotional opportunities.
• Documents feedback from callers for follow-up and informs Trainers/Supervisors as needed.
• Assists patients with MyChart EPIC registration and usage.
• Coordinates scheduling of complex appointments and pre-/post-procedure instructions.
• Updates insurance and financial responsibility data; ensures accuracy of information.
• Identifies and resolves registration or authorization issues.
• Monitors patient flow and assists with transportation and directions as needed.
• Performs visit closure and schedules follow-up appointments; provides visit summaries.

Education

High School diploma or equivalent

Job description

Progressive Community Health Centers, Inc. in Milwaukee, WI; seeks a Patient Service Representative to support front desk operations and revenue cycle tasks. You will greet patients, collect demographics and insurance information, verify coverage, collect co-pays, and schedule appointments.

The role requires teamwork in a fast-paced clinic, attention to detail, and comfortable using EPIC practice management. High school diploma and 1 year healthcare experience are required.